Terms of service

1. About Us

This website, restorarelief.co.uk, is operated by Restora Relief ("we", "us", "our").

References to "you" and "your" refer to the customer or website user.

2. Acceptance of These Terms

By accessing, browsing or placing an order through this website, you agree to be bound by these Terms of Service.

If you do not agree with these terms, please do not use our website.

3. Eligibility

To place an order, you must be at least 18 years old and legally capable of entering into a binding contract.

4. Product Information and Pricing

We make every reasonable effort to ensure that product descriptions, images and pricing information are accurate.

However:

  • Colours, textures and appearance may vary slightly from how they appear on your screen.

  • Product images are for illustrative purposes only.

  • Prices are displayed in Pounds Sterling (£ GBP).

  • We reserve the right to modify pricing, promotions or product information at any time before an order is accepted.

5. Orders and Contract Formation

Submitting an order constitutes an offer to purchase our products.

A contract is formed only when we send you an order confirmation email confirming that your order has been accepted.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations involving:

  • Product unavailability

  • Pricing errors

  • Suspected fraud or abuse

  • Payment verification issues

If an order is cancelled after payment has been taken, a full refund will be issued.

6. Payment

Payments are processed securely through trusted third-party payment providers, including but not limited to:

  • Shopify Payments

  • PayPal

  • Klarna

  • Credit and Debit Card Providers

We do not store or have access to your full payment card details.

7. Delivery

Delivery information, estimated shipping times and related policies are outlined in our Shipping Policy.

Ownership and responsibility for products pass to you upon successful delivery.

8. Returns, Cancellations and Refunds

Customers have statutory cancellation rights under applicable UK consumer protection legislation.

In addition, we offer a 30-Day Money-Back Guarantee on eligible purchases.

Full details regarding returns, refunds and cancellations can be found in our Refund & Returns Policy.

9. Consumer Rights

Nothing in these Terms of Service limits or excludes any rights granted to consumers under applicable UK consumer protection laws.

This includes your rights under the Consumer Rights Act 2015.

Products supplied must be:

  • As described

  • Of satisfactory quality

  • Fit for their intended purpose

10. Wellness Product Disclaimer

The Restora Relief Acupressure Set is intended for general wellness and relaxation purposes only.

It is not a medical device and is not intended to diagnose, treat, cure or prevent any disease, injury or medical condition.

Before use, consult a qualified healthcare professional if you:

  • Are pregnant

  • Have a skin condition

  • Have a blood-clotting disorder

  • Use blood-thinning medication

  • Have a pacemaker

  • Have any underlying health concerns

Discontinue use immediately if you experience pain, dizziness, irritation or any adverse reaction.

11. Intellectual Property

All content displayed on this website, including but not limited to:

  • Text

  • Graphics

  • Product descriptions

  • Photographs

  • Videos

  • Logos

  • Branding

  • Website design

is owned by or licensed to Restora Relief and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed or used for commercial purposes without our prior written consent.

12. Limitation of Liability

Nothing in these terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot legally be excluded

Subject to the above, our total liability relating to any claim arising from a purchase shall not exceed the amount paid for the relevant product.

13. Privacy

Our collection, storage and processing of personal information is governed by our Privacy Policy.

By using this website, you agree to the practices described in that policy.

14. Events Beyond Our Control

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions

  • Transportation disruptions

  • Customs delays

  • Industrial action or strikes

  • Government restrictions

  • Public health emergencies

  • Internet or telecommunications failures

15. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising in connection with these terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Nothing in these terms affects any mandatory consumer rights available under the laws of your country of residence.

16. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page and the "Last Updated" date will be revised accordingly.

Continued use of the website following any updates constitutes acceptance of the revised terms.

17. Contact Us

For any questions regarding these Terms of Service, please contact:

Restora Relief

Email: support@restorarelief.co.uk

Website: restorarelief.co.uk